We’re a different class
Your business travel consultants - Available 24/7.
Whilst our technical solution is online through Go2Book, as your business travel consultants, our service is designed to be personal, attentive, and flexible with the appropriate blend of technology and expertise.
NPS score 80
Customer effort 97%
World-class customer service.
Clarity leads the TMC Industry with our structured, independently measured quality of service practices. Our customer satisfaction, effort and net promoter scores are the highest in the industry, with most TMCs not subscribed to independent tests.
Our success and consistency comes from a structured governance model that combines both quantitative and qualitative measures.
To ensure that we are being the best business travel consultants we can be, our dedicated customer service team makes sure we are doing exactly as we have promised by monitoring feedback, conducting customer satisfaction surveys, and managing any issue resolution.
Members of The Institute of Customer Service.
To further support this team, we are members of The Institute of Customer Service, the independent, professional membership body for customer service that both sets and upholds the standard, enabling members to improve business performance through service. Clarity receives access to the Institute’s research, training, accreditation, and networking.