The business travel experts

Charity and academic travel management.

We are an old and trusted aide to the Academic, Charity and NGO sectors. With over 30 years of experience, we’ve worked with all sizes of organisations with a wide range of needs.

Whether you’re a University undertaking important projects, recruitment outreach or vital research. Or if you’re a charitable organisation or NGO helping the needy in war-ravaged areas. We’ve got you covered. With academic travel management and charity fares, creative ticketing, and the number one supplier on the SUPC framework, we are the most trusted TMC in the sector.

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SUCCESS STORIES

The University of Southampton

Implementing a TMC

A research-intensive University, and a founding member of the prestigious Russell Group. The University had no mandated travel contract and users booked via a number of TMCs or directly with suppliers/internet providers. So how did we help them…

Our success is customer satisfaction: 

• The University now has a 360-degree view of spend as all spend is now mandated and consolidated through Clarity
• 87% online adoption for Rail
• Bespoke invoicing to capture data fields specific to the University for internal reconciliation
• 92% customer satisfaction score

“Clarity delivered cost saving opportunities with full visibility of all spend, control of policy and greatly improved the duty of care responsibilities through live traveller tracking..”

– Mary Hurst – Head of International Business Team.

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SUCCESS STORIES

The University of Derby

Cost savings

Prior to our appointment, the University of Derby’s travel management was split between 3 TMCs who competed for each booking request which created a race to the bottom in pricing terms and the prevalence of ‘hidden’ costs that were not apparent to travellers at the time of booking, so how did we help?…

Our success is customer satisfaction: 

• We reduced the average room rates by 15%
• A £326,705 reduction, around 9% of the University’s annual spend
• 95% of all hotels were booked via the hotel program
• We saved £48,272 on flights between 2017 and 2019

“I have nothing but positive things to say about Clarity!”

– Anna Salt, MCIPS (Chartered Status) – Senior Category Manager, Professional Services, Procurement, Finance.

An illustration of customer success

SUCCESS STORIES

The University of Glasgow

Implementing a TMC

The University of Glasgow is the fourth oldest university in the English-speaking world and a member of both the Russell Group and Universities 21, a leading global network of research universities, so how did we help them?…

Our success is customer satisfaction: 

• Online adoption increased by 29% for Flights and Rail
• While it increased 17% for Hotels
• 99% of respondents to the implementation feedback surveys reported the user workshops as being “Very useful!”

“Their implementation process is efficient and thorough addressing all areas.”

– Hannah Bond, Category Manager

An illustration of customer success

SUCCESS STORIES

The University of Southampton

Travel user groups

From the outset, the University of Southampton, wanted an all-encompassing dialogue around the travel contract, not only with procurement and the department heads but also with the key bookers and travellers. 

To accommodate this, we created Travel User Groups. Initiatives have been introduced thanks to the work of the Travel User Group. So how did we help them…

Our success is customer satisfaction: 

• Monthly top tips guides on buying behaviours, distributed via email and on the University’s intranet.
• Monthly Booker & Traveller presentations at various locations around the Campus.
• A full review of the travel policy from both a finance/procurement viewpoint and also that of those who are travelling.

“It’s been a seamless service despite the disruption caused by COVID which is a credit to you all!”

– Myles Walshe, Senior Sourcing and Supplier Contracts Manager at the University of Southampton

You do the business. And let us do the rest!

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Seamless
technology

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Industry leading
service 24/7

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Strategic account management

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Travel risk management

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Sustainability

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Data and insight

Everything you need in one place.

Technology

✔ 95% average online adoption rates
✔ 100% mobile enabled booking
✔ Seamless customer experience

Service

✔ 13 second average call answer time
✔ 61 mins average email to booked response time
✔ 98% customer satisfaction

Global

✔ 90 countries
✔ 1 contract
✔ Consolidated data, booking, profiles
and risk

How can we help you?

The business travel experts are here to help whatever your travel requirements

Call us on: 0800 731 1627

Or book an online consultation:

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    SUPPORT

    24 hour business travel helpline.

    Existing Clarity clients, if you have a query about an existing booking or would like to make a new booking call our support centre.

    From the UK call 08457 872835

    From abroad call +44 1355 579111