The business travel experts
Professional services travel management.
Across the professional services sector, we work with the wise, the wild, the worldly and the wacky.
From Legal firms to rock bands, from accountancy, finance and banking to Champions league trophies and full brass bands. Our clients range across the industry, and so do their requirements. We’ve literally seen it all.
The very best savings.
But one point that resonates throughout them all is the vast amount of project codes or numbers that they use. Whether it’s recharging their own clients or breaking down spending per department in house, our ability to process an unlimited scope of these codes is one of the main draws to working with Clarity – oh, that and our Invoice Portal.
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Happy clients are very important to us.
But that’s not the only similarity we see in the industry. There is one thing all of our clients’ demand – exceptional customer service.
And that’s what we give them. With a Customer Satisfaction level of 98%, a Customer Effort Score of 97% and an NPS score of 80, you can see how happy our clients are!
NPS score 80
Customer service level 98%
Customer Effort Score 97%
Data capture, cost and project codes.
At Clarity, we have an innovative online booking tool, Go2Book, which has all your booking needs, in one place.
Designed from the ground up with the traveller in mind, our simple and intuitive ‘one-stop shop’ features all your booking requirements in one place.
Grant Thornton is one of the world’s largest professional services networks of independent accounting and consulting member firms that provide assurance, tax and advisory services. By using our Go2Book booking platform, they are able to apply cost centres to all bookings and differentiate between which departments are booking travel, allowing them to manage internal budgets. So how did we help them…
Our success is customer satisfaction:
- 96% online adoption consistently from day one
- All flights over 6 hours are booked offline to ensure creative ticketing has been utilised
- Loyalty points are managed on behalf of Grant Thornton
- Grant Thornton receives high touch personalised service at the best rates/fares.
“Since appointing Clarity Travel Management in May 2015, they have delivered on their promises, providing a seamless implementation in a short timescale and introducing a new travel tool to our bookers which has significantly reduced our transaction costs along with giving us the ability to recharge transaction costs to our clients.”
– Andrew Walne – Former Procurement Manager, Grant Thornton.
You do the business. And let us do the rest!
Industry leading service 24/7
Strategic account management
Travel risk management
Data and insight
Everything you need in one place.
✔ 95% average online adoption rates
✔ 100% mobile enabled booking
✔ Seamless customer experience
✔ 13 second average call answer time
✔ 61 mins average email to booked response time
✔ 98% customer satisfaction
✔ 90 countries
✔ 1 contract
✔ Consolidated data, booking, profiles