We’re a different class
Your corporate travel agents - Available 24/7.
Whilst our technical solution is online through Go2Book, as an industry-leading corporate travel agency, our service is designed to be personal, attentive, and flexible with the appropriate blend of technology and expertise.
We have a strong understanding of our client’s needs and preferences and can provide customised travel solutions that meet those needs while staying within the company’s budget. And we are available 24/7!
NPS score 80
Customer effort 97%
World-class customer service.
As one of the leading corporate travel agencies worldwide, Clarity leads the TMC Industry with our structured, independently measured quality of service practices. Our customer satisfaction, effort and net promoter scores are the highest in the industry, with most TMCs not subscribed to independent tests.
Our success and consistency as corporate travel agents come from a structured governance model that combines both quantitative and qualitative measures.
To ensure that we are being the best corporate travel agents we can be, our dedicated customer service team makes sure we are doing exactly as we have promised by monitoring feedback, conducting customer satisfaction surveys, and managing any issue resolution.
Members of The Institute of Customer Service.
We are proud to announce that we have been awarded a Service Mark with distinction by the Institute of Customer Service. The independent, professional membership body for customer service that both sets and upholds the standard, enabling members to improve business performance through service.
This is what the Institute of Customer Service had to say about us…
“Customers are clearly at the heart of the organisation. Both external and internal customers in equal measure. Customer service has clearly moved a long way from being just one team or a job role to becoming a key strategic objective. It was also apparent that employees are well-connected with the company strategy and its customer ethos, and that this starts and is driven from the top. People spoke highly of their leaders and appear to be happy to be a part of the journey. While everyone takes their work seriously, it also seemed that employees enjoy what they do and feel that can be themselves at work.