Traveller tips: The real-life value of using a Travel Management Company (TMC)

Let’s face it. Booking and managing business travel can be a bit of a juggle if you’re going solo. Booking flights, finding hotels, coordinating transfers, keeping within policy – it’s a lot to think about, especially when you've also got a job to do.

That’s where your Travel Management Company (TMC) steps in. Yes, we’re here to help your business control costs and get a clearer view of travel spend – but we’re also here for you. The traveller. The person navigating train strikes, 6am flights and unfamiliar hotel pillow firmness.

With a TMC like us, your experience isn’t just an afterthought – it’s the whole point. We’re here to make business travel smoother, smarter, way more efficient and far less stressful.

So, what’s in it for you? Here are 8 ways we’ve got your back:

1. Smarter schedules

‍Whether you’re using our booking tools or speaking with our team, we’ll help you find direct flights and smart departure times that minimise layovers and fit around your peak productivity. By handling the logistics and smoothing out the details, a TMC frees up your time – helping you stay focused on the job when it counts, and making sure you’re back in time for dinner, bedtime stories, or just a well-earned evening off.

2. 24/7 support

‍Flight cancelled at 2am? No drama. TMCs like Clarity are on hand 24/7 to rebook flights, manage delays and deal with any travel curveballs – whatever the time zone. So whether it's a missed connection, a sudden route change or something a bit more chaotic, like a full airport shutdown, you’ve got back-up.

Remember the Heathrow power outage in March 2025? A fire knocked out a nearby substation, grounding flights and stranding thousands of travellers. While others scrambled to figure out their next move, Clarity’s clients had teams working behind the scenes to reroute flights, find hotel rooms and keep things moving. That kind of support doesn’t just ease stress – it keeps your trip (and your diary) on track.

3. Duty of care

‍Our teams are trained to respond quickly and calmly, keeping you informed, supported and safe every step of the way. So, when you're miles from home and something unexpected happens – whether it’s extreme weather, industrial action or local disruption – you want to know someone’s got your back. That’s where we come in.

We’re not just here to get you from A to B – we’re here to make sure you’re looked after along the way. From emergency rebooking and alternative routes to checking in on your wellbeing, everything we do is centred around keeping you safe, minimising stress and getting you where you need to be – or back home – with minimal fuss.

4. More choice, not less

‍With Clarity, booking travel is straightforward. Our tech gives you access to a wide range of flights, rail options, hotels and car hire – all tailored to your preferences and fully aligned with your company’s travel policy. Everything’s in one place, so you can make confident choices quickly and get on with your day, knowing the details are covered.

5. One simple booking experience

‍From flights and trains to hotels and meeting spaces, you can sort your entire trip in one go – all in one place. Our platform brings everything together, so you don’t have to juggle different sites or systems. It’s all matched to your travel policy and shaped around your personal preferences, making the process quicker, easier, and far less stressful. Whether you’re a frequent flyer or planning a one-off trip, it’s designed to feel effortless every time.

6. Travel with wellbeing in mind

‍Your journey should work for you – not wear you out. That’s why we build wellbeing into every part of the travel experience. Thanks to our strong relationships with a wide range of trusted suppliers – from airlines and rail operators to hotels and venues – you’ll have access to options that suit your personal needs and preferences.

Looking for a hotel with gym facilities? Prefer healthier food choices or a location that cuts down on your journey time? We’ve got you covered. We also promote off-peak travel to avoid busy trains and high costs where possible. Plus, if plans do change, we’re here to handle it smoothly – so you can stay focused and feel supported throughout your trip.

7. A personal touch

‍Your travel should feel like it’s been designed with you in mind – because it has. With ClarityGo, you can customise your travel profile to reflect your preferences, including inclusive options like non-binary gender selection. Everything from seat choices to loyalty programmes is saved, so bookings are quicker and more tailored every time.

Behind the scenes, smart permissions mean you’ll only see the tools and info relevant to your role – helping you stay compliant without the clutter. And for those who need it, custom dashboards offer powerful insights to support smarter decisions. It’s a personal, flexible experience that puts you – and your journey – first.

8. Mobile-first travel

‍Plans change, flights shift, and gates move – but with ClarityGo, you’re always a step ahead. Designed with mobile users in mind, you’ll get real-time updates, check-in reminders, and itinerary changes sent straight to your phone. It means less time searching through emails and more time focused on your day. Wherever work takes you, control is right there in your pocket.

Ready to travel smarter?

‍You can see how much more straightforward, supportive and tailored business travel becomes with a TMC like Clarity behind you. From the tech in your pocket to the people ready to help – we’re here to make sure every journey delivers on more than just getting from A to B.

You don’t have to figure it all out on your own. We're here to offer advice and up-to-date information to make your journeys smoother, safer and less stressful. informed and supported – every step of the way.